v baji Privacy Policy

v baji is a Bangladeshi online gaming platform that takes the privacy of its members very seriously. This Privacy Policy applies to the website https://v-baji.cam and all services connected to it — including account registration, deposits, withdrawals, and any gaming activity you carry out.

Before reading the terms set out in this document, we recommend reviewing our Terms and Conditions, as the two documents complement each other. By creating an account or using the services on this site, you are considered to have consented to the data collection and processing methods described below.

v baji always works to ensure that users' personal information remains protected and is never misused. This policy applies to all new and existing members on the v baji platform from the date it comes into effect.

v baji collects various types of information in order to provide its services. This information comes from two main sources — what you provide directly and what is automatically recorded through your use of the site.

2.1 Information you provide directly

• Full name, date of birth, and National ID number
• Mobile number and email address
• Bank account or mobile financial service details (bKash, Nagad, Rocket, etc.) — for transaction purposes only
• Password and security question answers
• Residential address
• Any information you share when submitting a support request or complaint

2.2 Automatically collected information

• IP address and device type
• Browser version and operating system
• Time of site access and use, and session data
• Transaction history and gaming activity logs
• Cookie and local storage data (see section 6 for details)

v baji uses the collected information for the following purposes:

• Account management: Completing the registration process, verifying identity, and keeping access to your account secure.
• Processing transactions: Handling deposit and withdrawal requests and coordinating with the relevant financial institutions.
• Service improvement: Analysing user experience to improve site functionality and gaming offerings.
• Fraud prevention: Detecting suspicious activity and preventing financial misuse.
• Customer support: Resolving your complaints and questions via live chat and email.
• Responsible gaming: Monitoring usage patterns and helping set limits where needed.
• Promotional communications: Sending notifications about bonuses and offers if you have given consent.

No data will be used for purposes beyond those listed above. If you do not want to receive promotional communications, you may withdraw that preference at any time.

v baji follows industry-standard technical practices to protect your data. SSL encryption is used at every stage of storage and transfer, protecting information from unauthorised access.

4.1 Security measures

• All sensitive data is stored in encrypted form.
• Passwords are never stored in plain readable form — they are stored only as one-way hashes.
• Access to servers and databases is strictly controlled.
• Regular audits and tests are conducted to identify security vulnerabilities.

4.2 Data retention period

Data is retained for as long as your account is active. Even after an account is closed, some data may be kept for a defined period due to legal obligations and financial audit requirements. Once that period has passed, data is securely deleted or anonymised.

v baji never sells or commercially transfers your personal data. However, limited data may be shared with third parties in certain specific situations necessary for the operation of services:

• Payment processors: Transaction-related data is shared with the relevant institutions to handle bKash, Nagad, Rocket, and bank transfers.
• Technology service providers: Companies engaged for server, cloud, and cybersecurity services, who operate under strict confidentiality agreements.
• Game software providers: To the extent relevant for analysing gameplay data.
• Legal authorities: In response to lawful requests under applicable law in Bangladesh.

In the above cases, data is transferred only in the minimum amount necessary and through secure methods. Third-party organisations may not use this data outside of v baji's services.

v baji uses cookies for the proper operation of the website. Cookies are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of cookies

• Essential cookies: Required to maintain login sessions and ensure security — disabling these will prevent the site from working properly.
• Functional cookies: Used to remember language preferences, display settings, and other personalised options.
• Analytics cookies: Used to understand which parts of the site are used most, helping to improve services.

6.2 Cookie controls

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may cause difficulties when logging into your account or completing transactions.

As a v baji member, you have the following rights over your own data:

• Access: You may request to know what information v baji holds about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Deletion request: You may request deletion of certain data, though some information may need to be retained due to legal obligations.
• Restricting processing: You may request that the use of your data be limited to specific purposes.
• Withdrawal of consent: You may withdraw consent previously given for promotional communications at any time.

To exercise any of these rights, contact our support team through the details provided below. v baji will make every effort to respond to your request within a reasonable time.

v baji follows a KYC (Know Your Customer) process to prevent financial misuse and ensure account security. The following documents may be requested as part of this process:

• Copy of National ID (NID) or passport
• Recent bank statement or proof of mobile banking transactions
• Utility bill or other document for address verification

These documents are used solely for identity verification purposes and are stored securely on encrypted servers. This verification process is carried out in line with our Responsible Gaming policy.

All v baji services are intended for users aged 21 and above only. Creating an account or using the services is strictly prohibited for anyone under 21.

Date of birth is verified at registration, and further verification may be carried out in cases of doubt. If an account holder is found to be under 21, that account will be closed immediately and all collected data will be securely deleted.

For more information about the 21+ age requirement and the protection of minors, visit our About Us page.

v baji reserves the right to update this Privacy Policy when needed. If any significant changes are made, you will be notified via the site or your registered email. If you continue using the site after the date of a change, you are considered to have accepted the updated policy.

Previous versions of this policy may be made available upon request. If you have any questions about any part of this policy, you are encouraged to contact our support team before the changes take effect. For general questions, you can visit our FAQ page.

If you have any questions, concerns, or requests regarding this Privacy Policy, contact the v baji support team through the following:

After receiving a privacy-related request, v baji makes every effort to respond as quickly as possible. Complex requests may take a little more time, but every request is treated with care.